Store Policies

RETURNS, EXCHANGES AND CANCELLATIONS


Returns & Exchanges: 
I gladly accept returns, exchanges, and cancellations, as long as the following terms and conditions are followed:

  • Contact me within 14 days of delivery

  • Painting must be delivered back to me within 30 days of delivery to you

To exchange for another painting, please provide instructions for which painting you would prefer.  Standard shipping rules apply.


Cancellations: 
Please request cancellations within 24 hours of purchase.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for: Custom or personalized orders.
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

POLICIES AND DISCLAIMERS


ONLINE COLORS VS. ACTUAL PAINTING: 
Colors of the artwork online can appear slightly different than the actual painting.  The colors that you see online will depend on your screen’s resolution and calibration.  Please keep this in mind prior to purchase. Photos online have not been filtered or enhanced unless the image does not fully represent the accuracy of the painting in person.

REPAINTING:
Upon request, I am able to repaint some of my work.  Those circumstances are:  
Some of the 11th Street series can be repainted on a larger scale, onto gallery wrapped canvases that do not need framing
If there is a painting that you are interested in and it sells, I can typically repaint a new original similar to the sold painting.  If I’m able to repaint a painting, please take note of the following:

  • Your painting will be created very similarly to the painting you originally saw, in the same style and colors.

  • You will receive the same quality and finishing as the painting I am repainting.

  • I will not be copying each brushstroke from the original; your painting will be created spontaneously, just as the original one was, with fresh and vibrant new energy

  • Your Painting will have its own unique brushstrokes, as brushstrokes are impossible to repeat 

  • Your original piece will be a one-of-a-kind painting, created for you

  • Before sending, I will send you a video and images of your painting for your approval

  • Most re-paintings will be completed within 7-10 days of receiving your payment.  After the painting is complete, it will require drying and varnishing time of 10 days

  • Total time to repaint is approximately 17 – 20 days
     

ARTIST’S SIGNATURE:
Michelle’s abstract paintings are typically not signed on the front; instead, they are typically signed on the side or rear of the painting, to allow the owner to decide the orientation of the painting when hanging.


If you are sure of the orientation that you will hang the painting, upon request, and free of charge, Michelle will sign the front of the painting for you either in the left or right lower corner.

CERTIFICATES OF AUTHENTICITY:
Each painting will be accompanied by a signed certificate of authenticity.  If you re-purchase any paintings created by Michelle Thomas, please ask the original owner for their COA, to prove its authenticity.


SALES TAX:
Purchases may be subject to sales, use, excise and other tax in some jurisdictions. It is THE PURCHASERS responsibility to ascertain and pay all taxes due. If you are claiming exemption from sales tax, you must have the appropriate documentation on file with Conduit 12, prior to the release of the property.


We display an “Estimated Tax” to be collected at check out when confirming an order. The amounts displayed as estimated tax may then be updated later when your order is finalized and completed.

SHIPPING


All orders require a working phone number for delivery
Purchasers are responsible for any customs and import taxes that may apply. Conduit 12 will not be held responsible for delays due to customs.


FREE worldwide shipping is available for orders over $500.00.


We often offer free shipping promotions, and will send out emails to our subscribers during those times. We ship by DHL,FEDEX,TNT and UPS.


Each painting is inspected and professionally packaged for safe travel so that your painting arrives to you in perfect condition.
All paintings shipped by express are insured, so any damage to thel paintings during transportation will be compensated by the delivery company. You only need to provide us good pictures of the damage, and we'll take care of the rest.


Normal delivery is around 7-20day, depending on your location. A tracking number will be provided immediately, once the item has shipped. Prior to shipping, you will receive updates of your painting, so that you can plan for its delivery.

DELIVERY


11th Street:
All 11th Street paintings will arrive inside a plastic enclosure with basic white archival quality matting and backerboard included.


16th Street:
16th Street artwork is typically larger scale. Any item larger than a 24” x 24” painting can be shipped unstretched or stretched, unless Michelle feels the painting could be damaged in a rolled unstretched package, in which case, she will require that the painting be shipped stretched. Difference between stretched and unstretched:

  • Unstretched: The work is rolled up and transported. Stretch and frame the work after receiving it.

  • Stretched: the merchant can provide extension or frame, and the buyer has to pay additional freight + frame fee.